Design your own service package

No two systems are the same. Therefore, our maintenance packages are tailored to your requirements and the system type in question – whether single modules, combined programs, or bundled service partnership agreements to support your in-house maintenance teams.

Take advantage of our services

Expert hotline support (reactive/proactive)

Our service hotline is available to you 24/7, offering reactive problem-solving through remote diagnostics for troubleshooting even complex problems. We also provide proactive remote services for network and system management – including an alert and intelligent monitoring function, software updates and a configuration control.


Scheduled maintenance

Regular on-site inspections, functional tests according to country-specific regulations, and preventive maintenance measures help to identify both problems and potential improvements. Scheduled maintenance visits also include on-the-job refresher training for on-site personnel.



Software Services

Our maintenance portfolio also comprises all remote software services. These include software inspections of servers, database and applications; security updates; installation services; and general software updates.


Computerized Maintenance Management System (CMMS)

To manage maintenance activities more effectively, we offer the CMMS. It plans, steers and monitors all maintenance measures, such as task scheduling and parts management. Customized CMMS integration is possible with our own as well as third-party systems.



Emergency service

For solving urgent problems, our emergency service offers you multichannel access to our support team. In addition to certified and clearly defined emergency procedures and responsibilities, contractually agreed response times assure prompt on-site expert assistance.


Ramp-up/transition support

Ramp-up/transition support is the key to ensuring that systems operate according to specified performance levels, especially in process environments. With the technical support of our operation and maintenance specialists, we see to it that your systems ramp up and run smoothly.



Relocation

With our professional relocation service, we help organize the move of your machinery to a new location – including transport, storage, refurbishment, commissioning and testing according to agreed-upon performance parameters.


Training

Our training offering covers courses from introductory level to refresher programs. Courses can be flexibly adapted to your intended location as well as in terms of content and duration, and they can even be tailored to individual target groups such as operators, maintenance personnel, technicians and trainers.



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