System availability maximizes uptime
All our replacement part and service offerings are based on high-quality spare parts, timely delivery and our support as your reliable partner. In addition to optimized initial spare parts packages, we offer individually tailored spare parts contracts and a framework agreement that ensures on-time parts stock refilling.
Your benefits at a glance
You can order spare parts quickly and conveniently – online (DirectSpare) as well as by e-mail, fax or telephone. If we have the parts in stock, we deliver them to you anywhere in Europe within two days. The service fulfills quality management system standards according to DIN EN ISO 9001.
You can get the complete spectrum of spares and wear-and-tear parts with our flat-rate spares contract. The contract allows you to lock in fixed prices for specified system use over a defined period of time – and it also covers the contractually agreed delivery times.
Spare parts framework contracts
Spare parts services can also be bundled in a spare parts framework contract as part of a life-cycle partnership agreement. In this case, we deliver defined parts at designated delivery times and fixed prices. Attractive discounts are available for larger order volumes, and substitutes are also covered.
Repair and exchange services
For defective parts, we offer repair and exchange service contracts as well as a parts exchange service. For the latter, you can order new spare parts from our stock in exchange for defective parts and receive a discount off the normal list price.